Buyer assurance and vendor checks
Per the FAQ, Ship-Around does not offer buyer assurance “directly,” but all suppliers are checked and approved according to Ship-Around’s due diligence procedures.Payments
- Buyers pay Ship-Around (not the vendor directly) for standard checkout, to reduce risk for both sides (FAQ).
- Vendors receive proceeds after funds clear, via the payout methods described in the FAQ (e.g. bank transfer).
Returns and refunds
Ship-Around operates an internal returns process and typically handles refunds. Cases may be reviewed individually; reasons can include damaged or defective goods or items that do not meet the expected standard for their product class (FAQ).Disputes
If a dispute arises between a buyer and a vendor, Ship-Around aims to find a solution that considers both parties (FAQ).Sanctions and restricted countries
Ship-Around states it does not deal with sanctioned countries and lists examples; policy may be updated as regulations change (FAQ General section).Support channels
- Email — Addresses for buyers and vendors are listed in the FAQ.
- Regional contacts — Phone numbers and emails by region are on Contact us.
Privacy and account data
How personal data is handled is described in the Privacy Policy. The FAQ explains how to request profile deletion or data erasure by email, subject to settling outstanding orders.Related: How the platform works · For buyers · For vendors