Account and approval
- Register on the site’s registration page. Buyer approval is described as almost instant in the FAQ.
- You may be asked for documents later for due diligence. Personal email sign-ups may require proof of ID.
Fees
- No membership fee for buyers.
- You pay the order total as shown; the FAQ states no hidden buyer fees on product purchases.
Finding and evaluating products
- Browse the shop and category pages.
- Use Compare and Watchlist on the main site to compare items and save them for later.
- Use Inquiries where available for quote-style needs.
Payment
- Currently direct bank transfer is offered; more methods may be added over time (see FAQ).
Shipping and delivery
- Ship-Around-arranged transport applies only to products in Ship-Around warehouses and fulfilled by Ship-Around.
- Otherwise the vendor ships; you normally pay transport unless the listing says the vendor covers it.
- Order tracking is not offered at the time of the FAQ; that may change—watch announcements on the site.
Returns, refunds, and disputes
Ship-Around runs an internal returns process and usually handles refunds. Disputes are escalated with the goal of a fair outcome for both sides. See the buyer section of the FAQ for specifics.Cancelling an order
Cancel as soon as possible if you change your mind. Repeated cancellations without good reason may affect your account (see FAQ).Support
- Email addresses listed in the FAQ for general and technical topics.
- Regional phone numbers on Contact us.
If you also list products as a vendor
Dashboard and listing guides are in the Vendors tab (for example Why your listing quality matters).Also read: How the platform works · Trust, payments, and support