Returns and refunds
Ship-Around operates an internal returns process and usually handles refunds for buyer orders under the rules described in the FAQ. Reasons can include damaged or defective goods or items that do not meet the expected standard for their product class—exact criteria are on the site. Start from the buyer section of the FAQ when you need steps or timelines.Disputes
If a problem escalates between you and a vendor, Ship-Around aims to find a solution that considers both parties, as summarized in the FAQ. Bring facts—what was ordered, what arrived, photos if relevant, and message references—to speed review.Support channels
- Email — Addresses for buyers are listed in the FAQ.
- Regional contacts — Phone numbers and emails by region are on Contact us.
If you also purchase as part of a vendor organisation
If your company also sells on Ship-Around, operational listing guides sit under the Vendors tab—for example Why your listing quality matters.Also read: For buyers (overview) · How the platform works